EM
Elvira M

1 reviews | Active since Jul 2023

01 Jul 2023, 06:42

Appalling service ****ming me😑😑😑😑😑😑😑😑

Even 1 star is too much for you. I have paid for the DSTV internet for 2 months. Which never work. Lots of excuses of data cannot be allocated. SIM card faulty. Two simcards could not be connected. Meanwhile payments is made. Even went as far as saying must go to MTN to Rica it. I cancelled. Router collected 2 weeks back after I personally had to follow up for them to collect it coz I cancelled and it took them 3 weeks to collect. Now the courier called twice and they misplaced either the waybill or my router. Damn fools these people. Dstv is asking me to pay for a service today which was not given. 0MB!!!!. Then My account is 1500 of a router collected 2 weeks back which is not back with them. Your lack of accountability is appalling! But my money is very nice. This is daylight ****ming of an innocent woman. I paid already for an internet twice. I didn't used at all. Then now you want me to pay for a router which was collected 2 weeks back😑😑😑😑😑😑😑😑😑😑😑you guys are ****mers. Your customer service terrible. Speak over 10 agents and team leaders and managers. No one is willing to take accountability.😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑you I m loosing it seriously.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2023, 07:18
Official
Hi Elvira Mbobo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 

Best regards,

EM
Elvira M's update01 Jul 2023, 08:32
Reviewer Update
Do I really have to belief you. I spoke to 1 agent and a team leader on Tuesday telling me the same thing. 72 hours already gone. No resolution in sight.πŸ€‘πŸ€‘πŸ€‘.just coughing money.. I paid my Dstv subscription and insurance today. The router is collected and simcard 2 weeks back.. So it better be sorted today. *Sure!*

I don't owe you 1597. I owe you nothing. I paid the R244 and R35 already today for access. What is this R1597 for. Contract cancelled in May already. Router collected 2 weeks back. You still owe me for using 0MB May and June and pay for it both months. You are not ashamed πŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž

*Balance brought forward*: R1318.57
*DStv HD PVR Access Subscription*: R0.0
*Device Insurance Subscription*: R35.0
*DStv Access Subscription*: R244.0
*Total Amount*: R1597.57, *due by*: 2023/07/01
EM
Elvira M's update06 Jul 2023, 07:15
Reviewer Update
Still waiting for a phonecall. Since you responded Sunday. Do you see what I mean on your promises. Now my subscription is off πŸ˜”πŸ˜”πŸ˜”πŸ˜”πŸ˜” I paid every month my subscription. Now it is off because I owe you for a router that is collected 3 weeks back and not back at you and I owe you now. You are ripping us.