SM
Sithembile M
1 reviews | Active since Jul 2014
10 Aug 2024, 18:00
Appalling service - incorrect billing - no accountability!
A DSTV call centre agent confirmed my billing on 25/07/2024 only for the debit order to show an amount much higher than what was confirmed. I have spent over 2 hours on calls dealing with this query, speaking to Noxolo and Siphokazi, many others and a supervisor Siphethile. They have listened to all the calls, admitted to incorrect info on their part, escalated the query three times! No reparations, no feedback, nonchalant and condescending throughout. I have been affected in monetary terms and Multichoice says 'sorry, tough'!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Aug 2024, 18:15Hi Sithembile Makete,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2024, 18:15
Official
Hi Sithembile Makete,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Aug 2024, 14:41Hi Sithembile,
We would like to apologize for the experience you received. Your contract has been reinstated, your subscription amount will be R587. The additionally charged amount has been credited, we will deduct R90 less on your next payment date.
Kind regards,
DStv: Hello Peter Team
We would like to apologize for the experience you received. Your contract has been reinstated, your subscription amount will be R587. The additionally charged amount has been credited, we will deduct R90 less on your next payment date.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Aug 2024, 14:41
Official
Hi Sithembile,
We would like to apologize for the experience you received. Your contract has been reinstated, your subscription amount will be R587. The additionally charged amount has been credited, we will deduct R90 less on your next payment date.
Kind regards,
DStv: Hello Peter Team
We would like to apologize for the experience you received. Your contract has been reinstated, your subscription amount will be R587. The additionally charged amount has been credited, we will deduct R90 less on your next payment date.
Kind regards,
DStv: Hello Peter Team
Best regards,
SM
Sithembile M's updateReviewer Update
11 Aug 2024, 19:29Hello,
On 01/08 I was charged R677, and what was confirmed by your agent was R527. The difference is not R90 it's R150. The total amount of R587 to be debited was confirmed for the next billing after 1 August 2024 going forward. Your agent upon me specifically asking in July said the next debit order on 01/08 was going to be R527. If this was an error on their part, why am I forced to carry that burden?
Regards,
On 01/08 I was charged R677, and what was confirmed by your agent was R527. The difference is not R90 it's R150. The total amount of R587 to be debited was confirmed for the next billing after 1 August 2024 going forward. Your agent upon me specifically asking in July said the next debit order on 01/08 was going to be R527. If this was an error on their part, why am I forced to carry that burden?
Regards,
SM
Sithembile M's update11 Aug 2024, 19:29
Reviewer Update
Hello,
On 01/08 I was charged R677, and what was confirmed by your agent was R527. The difference is not R90 it's R150. The total amount of R587 to be debited was confirmed for the next billing after 1 August 2024 going forward. Your agent upon me specifically asking in July said the next debit order on 01/08 was going to be R527. If this was an error on their part, why am I forced to carry that burden?
Regards,
On 01/08 I was charged R677, and what was confirmed by your agent was R527. The difference is not R90 it's R150. The total amount of R587 to be debited was confirmed for the next billing after 1 August 2024 going forward. Your agent upon me specifically asking in July said the next debit order on 01/08 was going to be R527. If this was an error on their part, why am I forced to carry that burden?
Regards,