Appalling Service & Incorrect Billing
Its been 15 days since I lodged a complaint with regards to Multi choice Dstv's incorrect billing and the issue hasn't been resolved. I have made 2 Payments of R549 as per NY contract there after but my subscription has since been discontinued. What more do I need yo dobin order for this to be resolved. Highly upset
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Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Feb 2018, 15:59Dear Tandie Zweni
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Feb 2018, 15:59
Official
Dear Tandie Zweni
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Feb 2018, 12:50Good day Tandie
Thank you for sending us your query.
I've checked on your account and it shows that our Price Lock consultant called you to offer assistance on 13 February 2018.
Based on the outcome for an investigation, manual adjustments in question were done from the 07 to 18 November 2017. As the installation was done on 19 November 2017, the pro rata balance was charged for these dates 19 to 26 November 2017, also from 27 December 2017 to 26 January 2018.
As indicated above, we received two payments in February 2018. For this reason, the payments have been transferred to your DStv Price lock account for the reconnection of service. The Price Lock account still owes R605.80.
For any further queries, please don't hesitate to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Feb 2018, 12:50
Official
Good day Tandie
Thank you for sending us your query.
I've checked on your account and it shows that our Price Lock consultant called you to offer assistance on 13 February 2018.
Based on the outcome for an investigation, manual adjustments in question were done from the 07 to 18 November 2017. As the installation was done on 19 November 2017, the pro rata balance was charged for these dates 19 to 26 November 2017, also from 27 December 2017 to 26 January 2018.
As indicated above, we received two payments in February 2018. For this reason, the payments have been transferred to your DStv Price lock account for the reconnection of service. The Price Lock account still owes R605.80.
For any further queries, please don't hesitate to contact us.
Kind regards
Dinah
Best regards,