Appalling service from Multichoice

On Monday the 14th of December 2015 I send an that DPP sms to get that 24 month explora package from multichoice, sure enough a guy by the name of Ashwin calls on we do the deal over the line and explains to me everything. At the end of the call he promises to call me just after noon with a response to which he does and I am approved for the contract. The initial debit order of R150 is set to go the following day and thereafter everything will be expedited as per my request and I will have the decoder ASAP. EMPTY promises I tell. the 15th goes by and my account is not debited, the 17th I call the call center to try find out what the status of the order is and no one that I get through to can tell me, ABSOULTELY no one, the only people that can tell me are at the call centre that cannot be reached (how convenient). Everyone I speak to tells me that they are escalating the matter and I will receive a call from the Unreachables very soon, still nothing, I also send those stupid \DPP"smses and still nothing. Today I am told that my debit was only processed today and the decoder will only now be processed for delivery. <br> This is just poor service from multichoice"