APPALLING SERVICE FROM DSTV (MULTICHOICE)

I took the 400GB DStv Wi-fi router on contract in March 2022, it was delivered to my house before end of March 2022. • The DStv agent could not locate my physical address, but she registered using the closets landmark, i.e. Thembelihle primary school. • First payment was debited on 01 April 2022. Internet only worked 1-3 April 2022, on 4th April 2022 I received an SMS from DStv saying that; "DStv: Your SIM, *** is locked as it's no longer being used at the registered address. Please use the Let's Chat feature on dstv.com for info." I constantly receive this SMS from DStv. • I complained to DStv, they sent a technician who deemed the router faulty and advised that DStv will replace it. • I called DStv to complain as no one came to collect the router. I was told to take it to the nearest DStv agent in Benoni. I contacted them, they advised that they do not deal with routers I must check on DStv website. • I called DStv again, the agent told me to take the router to MTN. I took it to MTN Benoni, they advised that they do not assist with technical issues, they supply DStv with network only. • Whenever I call DStv I get different stories and excuses from DStv agents, they also refused to let me speak with their superiors. • The router was finally collected on 25 April 2022, despite countless calls and emails that I sent to DStv todate a new router has not been delivered at my house, no one can tell me where is the router or when will it be delivered to me. • Full amount was debited for two months, i.e. April and May 2022, but no service was received from DStv (multichoice). I want the router to be delivered, be activated and be operational. And I want my refund for the months of April and May 2022.