Appalling service from DSTV.

I app**** and was approved for the ne DSTV Explorer on Price Lock. On the same phone call, I also app**** for an DSTV internet Bundle to use with the Explorer, which was also approved. The internet router was delivered to my residence. I was given a date on which the Explorer would be installed, took off from work and sat at home waiting, nobody pitched up. This happened several times, where I was given a new date, nobody ever pitched up to do the installation. Every time I had to phone them and explain the whole situation again. From my mails you can see all the people that I spoke to that didn’t help me. I had to re-apply and the whole joke stared all over again. I lost my leave days which I took every time the installers were supposed to come out, I spent so much airtime on phoning Multichoice every time. I’m paying for something I don’t have and can’t use. I’ve been a DSTV subscriber for I think +/- 27 years and this is how I’m being treated for my loyalty by a big company advertising how good they are on TV. I have enlisted the assistance of a dispute facilitator, but DSTV do not even respond to emails. PLEASE HELP