Appalling Service From DStv

My mother who happens to be a pensioner and a loyal customer is being messed around by DStv. Since end of last year they have suddenly not being able to locate her payments. No matter that you send them the proof of payment (statement), they will tell you they still cant locate the payment.

then they come back and say they located the payment but then say she owes R585.90. At one point they asked her to pay a connection fee even though they located the payment. Their service to her has been very appalling and stressful and she has decided to terminate her service with them. They dont take their customers seriously and this is very dissapointing.