APPALLING SERVICE FROM DSTV

Since June this year when we queried a R162.00 owing balance on our DSTV account and nobody from the DSTV call centre or the DSTV office in Plettenberg Bay could explain why, although DSTV is paid every month for the service requested.

DSTV Plettenberg Bay eventually told me that I had phoned the DSTV call centre on 20 May 2017, (having already paid for the next month's DSTV package requested at 11.46 am on 20 May 2017) and was assisted by a Gordon Mntambo who upgraded our service on 20 May 2017 - 7 June 2017. Although the payment date is on the 21st of every month and I know that you cannot downgrade to a lesser DSTV package on any other day but your payment date but you can upgrade at any time. In spite of repeated requests, by telephone to the DSTV call centre where a line manager who gave his name as Mntuthuko Nzimande and promised that he would get back to us over 9 days ago, and visits to DSTV Plettenberg Bay, to provide us with a copy of the telephone recording where the upgrade was requested, DSTV have now informed us that they have no copy of the recording of the request, yet have now again cut off the service, although it is paid up until 20 October 2017. DSTV unable to provide a copy of the recording requesting the upgrade, the fact that one cannot downgrade a package until a payment is due for the month ( so I would only be able to get a downgrade on 20th of the month and not the 7th of the month), failure to get back to a client, and then cutting off the service 3 times while this dispute is being investigated, I think DSTV's service leaves a lot to be desired and it is no wonder people are leaving it.