APPALLING SERVICE from DSTV

I was overcharged when I enquired re the special rugby offer that YEI had negotiated. Every time I called customer care my concerns were not attended to instead the overcharging continued, I have sent numerous emails,enquired on DSTV facebook messenger and no one is prepared to reconcile my account - I was advised that me aaccount would be debited with R39 on 1/11 and instead my banking account was debited with R431.47 - I called Customer care without success. I am a panelist and am sure that is a reason that no-one is prepared to assist Multichoice excels in 'pass the buck' strategy. I am wondering if they are capable and or interested in assisting me! I was one of the first people to subscribe to the then MNET and never experienced this degree of incompetence and disinterest in my real concerns. I presume they are of the opinion that if they ignore me the problem will disappear