Appalling service from DStv

I am appalled by the lack of help I have had trying to activate my 93 year old mother’s Dstv decoder. It is impossible to speak to anyone. I keep on getting told I’ll be contacted by an agent in 1-2 days but nothing happens. I want her to be able to watch the Olympic Games but it will probably be over by the time I get any help. The WhatsApp and bot help options are completely useless as well. With so much competition around DStv should really get their act together if they want to keep their clients.