APPALLING SERVICE & FALSE EXPLORA MARKETING

Appalling service, I never had a problem with my acount for the past five years.Since receiving the dstv explora, i have been double charged and charged over r2000-00 which the consultants and Natalie hoffman who is dealing with this cannot explain, i keep getting told they will come back to me as they are busy working out how much i should be credited and this is taking over a month now. I was also promised my services wont be disconnected but it was. worst service ever, Multichoice is misleading the public by not being transparent in their marketing of the xplora. i keeping getting sms that my serivces will be terminated. No one get s back to you unless you call in or send mails. This needs to be put in the media as well .i am expecting my uery to be resolved immediately as it cannot take over a month to reconcile my account.