Appalling service

Why am I not getting any help with my order?

I struggled for weeks to place an and after numerous complaints, my order was finally placed and approved on the 30th of January. I was informed that the installation would be done within 7 working days. It still has not been done.

I called the sales center and they said someone would call me back within 30 minutes. It's been 2 days. I went to the walk-in center and they told me that they can't pick up my order on their system. I called the customer service. At first I was kept on hold for 22 minutes and when I called back they told me to go to the walk-in center because they can't help me on their side. Then the lady hanged up on me. I tried social media. They asked for my details and then they stopped replying.

Am I no longer needed as a customer?