Appalling service by DSTV Multichoice.

Good day I am writing once again about DSTV appalling services. My DSTV gets disconnected literally once a week due to non payment, yet my account runs off a debit order. I was advised on the 5th November by an agent my account was disconnected and a certain amount needed to be paid immediately to reconnect services. I authorized the payment to go off s per agreement and due to me thinking that they can see what amount needs to be paid and they know what they talking I agreed for the payment to go. Needless to say I am back with no DSTV as I need to make another payment today to reconnect my services. I would like to say that this has been the most terrible services I have ever gotten from a service provider and like I shared in my previous post last week there is absolutely not one competent person working there. The price lock is the worst mistake anyone can make because I have had an account with DSTV for over 15 years and since September when I took up this deal my account is being disconnected weekly. Absolutely appalling service and I am canceling my account with this institution immediately. Horrible customer service and a waste of money.