Appalling Service by DSTV

To whom it may concern

I am have been struggling since Friday the 9Th September to rectify the problem I have been having with my WiFi package from DSTV. I have spent hours not just me but my wife as well speaking to agents that can only say they have escalated the matter and we need to wait 24 to 48 hours for the department to get back to me. Well the time given has lapsed. At the end of each month you request payment which is paid. Speaking to 3 agents they all confirm the same my Data was never loaded. Now in this regard how do we know that our data is loaded every month as we do not check as we take it as trust from the service provider which is DSTV. Now it is simple either fix the issue or I will take DSTV to the ICASA. As you are very aware what you have done goes against what was promised by Multi Choice. As I have signed a 2 year contract

Thank you for reading this.