Appalling service at the hands of a Dstv call centre agent!!!

Yesterday I called the Dstv call centre because my decoder kept on rebooting itself. Musa Mazibuko (call centre agent) took my call and I experienced the worst service ever. Firstly the line was so bad and I could hardly hear what she was saying, when I mentioned this to her she told me that there's nothing she can do because she's been moving around to find a better spot to no avail. I wondered how I was going to be assisted if I couldn't make out what she was saying. On top of that the background noise was deafening, to say the least. In spite of all of that I then proceeded to express my frustration at the fact that I've had to take my decoder to the Dstv centre because it was rebooting itself and I was given a "new" one. The "new" decoder which I've had for all of two months, was now doing the same thing. I then expressed my disappointment at the fact that I pay my premium and insurance every month and on top of that I must now use my airtime and petrol to either call or go to one of their centres. She then, rudely, interjected and told me that the premium I pay has nothing to do with the technical issues I'm experiencing - and this, after I told her that this issue is reoccurring in a space of two months (one would think that, as a call centre agent, she would understand that when you pay for a service you expect to get service!). She couldn't even help me (resolve an issue that is not related to the R994 premium that I pay every month) she advised me to go to a Dstv centre.

In my view Dstv does not even deserve a single star. I am appalled at the kind of non-service I received at the hands of Musa Mazibuko!!!