Appalling service and MyDSTV

I keep getting an error when attempting to make payment on the MyDSTV app and it's been ongoing for consecutive days now. I'm a paraplegic and make payment on or before the cut-off date so as to not have to visit a physical outlet. Despite my protests and pleas to Siyabuswa Myeni regarding waiving the reconnection fee, it was was met with nonchalance and response void of empathy. Customer No. *** Contact: ***