APPALLING SERVICE AND INCORRECT BILLING

AN appalling SERVICE FROM DSTV GIVEN TO A PENSIONER DURING COVID 19 PANDEMIC. HER subscription was disconnected without any form of communication nor a valid reason which then meant she had to leave the house to go SORT OUT HER ANNUAL PAYMENT ISSUE OF A PAYMENT MADE IN 2019 FOR THE YEAR 2020.AS her grand child I HAVE BEEN IN CONTACT WITH THE SERVICE PROVIDER NUMEROUS TIMES AND EVERY TIME THE CONSULTANTS PROMISE ME A CALL BACK VERY WHAT A BAD SERVICE. YESTERDAY I WAS PROMISED A CALL BACK FROM A TEAM LEADER TILL NOW I AM STILL WAITING THE TEAM LEADER'S NAME IS - Lasheen Naidu REF Sinenhlanhla ***-I60 ***-I58 I CAN ONLY IMAGINE WHAT THEY DO TO ELDERLY PEOPLE THAT DON'T HAVE ANYONE TO CALL ON THEIR BEHALF THE CONSULTANTS DON'T KNOW WHAT THEY ARE DOING BUT THE AGAIN MANAGEMENT IS JUST AS USELESS. I AM DISGUSTED AT THE SERVICE LEVEL. I HAD TO TELL THE CONSULTANT HOW TO DO HER JOB.