Appalling service and *********** system

<p> We pay an annual fee and thus get one month's discount on our subsricption. <br />Did not receive our annual detailed statement earlier this year and I had to phone a few times before I received various different statements ( not one of which was itemized). Eventually spoke to a customer service person, late in February 2016 and was told I had to pay an amount of R779.00 per month, which amounts to a total of R8569.00 for the year 2016. ( 11 months + 1 month ).<br /><br />I cannot access my playlist, was told I am in arrears. ( 16/05/2016)<br /><br />After spending some time on the telephone, a supervisor eventually admitted that the fault is on their side and that it will be corrected this morning.(17/05/2016)<br /><br /> I still have the error code, phoned the Call Centre, only to be told, they are still looking into the problem.<br />I find this totally unacceptable, I am the customer and I do think I am entitled to receive an annual itemized account). And to be able to use my Explora and the service for which I paid.<br /><br /><br />I must emphasise that I did pay the annual fee , as provided to me ( after various calls and emails, on 3/3/2016.<br /><br /></p>