1 reviews | Active since Nov 2009
Appalling service and harrasment
I have been a customer of DStv for almost 30 years. I cancelled my subscription as I was no longer using the service earlier this year using the DStv online account management facility which is my right. I am then advised months later I owe DStv R408.02. Nobody can tell me what this is for as my monthly Premium contract was R800 + I am now being harassed almost on a daily basis by Blake and Associates. In the beginning I was polite and tried to explain to the operators that the subscription was cancelled and that I owe nothing. The operators promise to make amends and rectify the issue. Guess what nothing is done and the harassment continues. This is shocking customer care. Please resolve this. I owe you nothing.
Dear Glen,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Glen,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Glen,
I contacted you on ***, however your phone rang unanswered and I left a voice mail message for you.
Your debit order on 01 January 2018 of R903.50 was returned unpaid by your bank on 08 January 2018 and your services were active from 01 January 2018 to 14 January 2018 without payment and therefore your account was suspended on 15 January 2018 due to non payment and was already overdue R408.02 for the period active in January.
We have checked your account history and found no request to disconnect services from January 2018 if you were not intending using the DStv services.
Kindly send us proof of cancellation of services to *** so that we can investigate further or else the overdue balance of R408.02 will remain due.
Kind regards
Lungelo Mathela
Best regards,
Dear Glen,
I contacted you on ***, however your phone rang unanswered and I left a voice mail message for you.
Your debit order on 01 January 2018 of R903.50 was returned unpaid by your bank on 08 January 2018 and your services were active from 01 January 2018 to 14 January 2018 without payment and therefore your account was suspended on 15 January 2018 due to non payment and was already overdue R408.02 for the period active in January.
We have checked your account history and found no request to disconnect services from January 2018 if you were not intending using the DStv services.
Kindly send us proof of cancellation of services to *** so that we can investigate further or else the overdue balance of R408.02 will remain due.
Kind regards
Lungelo Mathela
Best regards,