Appalling service..

Since 08h35, first call, and when l spoke to agent l had no airtime left.. l called back at 08h44, after topping up my airtime, 4 minutes later l spoke to an agent, whom said she’ll cancel my Showtime, refund my monies paid for Premium even though l’m on Compact, then l was on hold, l eventually dropped the call 09h01! Shocking service from DSTV! Sadly, in December 2021, l gave agent that downgraded me then the highest accolades, when prompted! Unfortunately what she said she’ll do was not done! I paid month end of December 2021 Premier instead of Compact subscription! Now l’m in the dark! DSTV don’t even make an effort to call their customers they fail back!