Appalling service

Data multichoice maponya mall is appalling. Substandard at best. The waiting time is outrageous and the service consultants are obnoxious and lack drive to help people.

One has to wait 3 hours just to get serviced. If you don’t complain, they will not even look your direction. I understand covid regulations and having to social distance. Limiting the amount of people entering the shop, but 3 hours waiting time is unreasonable.

I got to maponya twice and had to wait 3 hours if not more to get service. The agents then told everyone that certain agents only work with Explora decoders. This is after waiting hours. Isn’t branch agents supposed to know and be equity to deal with any and all problems regarding decoders, regardless of the model.

This is appalling service. Yet DSTV has no problem taking their money monthly without any hustles from its customers