Appalling service!!

After enquiring about the new explora decoder, which I clearly asked if it could be used with a dual lnb, I was advised yes. So of course I took out the package. Upon receiving it, I was surprised to see that it no longer comes with a dstv switch. So I called and was advised to swop it at one of the multichoice outlets. Not one in Gauteng has stock, all promising to get back to me. Up untill now, not a word. Now tonight I get a call for outstanding subscription due by me because apparently I activated it on the 08th June????<br> <br> This is soooo not acceptable, you either sort this mess out or I will communicate further through my attorney.<br> <br> Hoping for a change in service and some useful assistance.