Appalling service

I upgraded to an explora which Dstv delivered to me at my office on 13 April through their courier On the Dot. <br> The installers attended at my house the next day to install and it wasn't working. They immediately took the machine to Multichoice who tested it and advised that it was faulty. They did not have stock and could not swop it. <br> I contacted the call centre the next day to arrange for the swop. I was advised that OTD would get in touch to collect the faulty machine & give me a new one. Needless to say I am still waiting two weeks later. <br> I have placed a number of calls to the call centre, to no avail. <br> I even spoke to a 'supervisor' Alice on 20 April who assured me it would be delivered that day. <br> On Friday, 24 April I was told that it had been escalated to DPP who would call me \within 24 hours". I am still waiting for that call too. <br> This morning it has again been escalated...... <br> Two weeks later...... no explora...... no calls from Dstv to sort out the problem. Totally unimpressed with the level of service or total lack thereof. """