BB
Brendon B
1 reviews | Active since Aug 2011
23 Feb 2017, 08:25
Appalling Service
<p>I have been trying to change my subscription from monthly to yearly in advance. For the last week I have been sent from pillar to post and have made numerous calls to the call centre with no luck. Last Friday I get home and my DSTV is off, even though my account is in credit!!!!!!!!!</p> <p> </p> <p>One would think that DSTV would want my money upfront for a year, but this seems like it is rockerscience to get done on my account! I have been a subscriber for over 10 years and NEVER had my account in arrears.</p> <p> </p> <p>All im asking is for my subscription to be placed yearly in advance, is this too much too ask. It appears to be because in 2 months on queries and calls it has still not been done.</p> <p> </p> <p>Brendon</p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
23 Feb 2017, 09:24Dear Brendon
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply23 Feb 2017, 09:24
Official
Dear Brendon
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
BB
Brendon B's updateReviewer Update
23 Feb 2017, 09:38It would have been appreciated if this was done a long time ago. This morning after telling myself I would not try phone again, I called the call centre and told the lady that I will stay on the line until this is sorted. She gave me a story about excalation (I've heard this many times before) but I insisted that a senior sort out my billing to yearly in advance. Lo and behold after about 10 minutes it was done, apparently the system now allowed it (can't be a very good system!).
Anyways I insisted on an email and while on the phone an email was sent with the amount due till 01/03/2018. This I immediately paid and sent the proof of payment to the email sender.
I trust that I will now have peace for the next 12 months and will NOT experience my DSTV being cut off or having to spend hours with the call centre (these calls cost money and time).
I have an email that confirms the amount, and I have my deposit slip for the amount, I sincerely hope that this is now done and dusted.
I await your feedback.
Brendon
BB
Brendon B's update23 Feb 2017, 09:38
Reviewer Update
It would have been appreciated if this was done a long time ago. This morning after telling myself I would not try phone again, I called the call centre and told the lady that I will stay on the line until this is sorted. She gave me a story about excalation (I've heard this many times before) but I insisted that a senior sort out my billing to yearly in advance. Lo and behold after about 10 minutes it was done, apparently the system now allowed it (can't be a very good system!).
Anyways I insisted on an email and while on the phone an email was sent with the amount due till 01/03/2018. This I immediately paid and sent the proof of payment to the email sender.
I trust that I will now have peace for the next 12 months and will NOT experience my DSTV being cut off or having to spend hours with the call centre (these calls cost money and time).
I have an email that confirms the amount, and I have my deposit slip for the amount, I sincerely hope that this is now done and dusted.
I await your feedback.
Brendon
DStv (MultiChoice)'s replyOfficial
23 Feb 2017, 11:08Good day Brendon
Please accept our sincerest apology for the below adequate service you had previously received. The aim was to follow protocol to ensure that queries are handled as efficiently and timely as possible and ensuring that there are no further glitches in future.
Our key objective is to resolve queries the first time around and thus, there shouldn't have been a need to request a senior manager; for that we're sincerely sorry.
We acknowledge our glitches and assure you that you will be able to enjoy world class entertainment without any further hassles going forth.
Warm regards
Girly
Best regards,
DStv (MultiChoice)'s reply23 Feb 2017, 11:08
Official
Good day Brendon
Please accept our sincerest apology for the below adequate service you had previously received. The aim was to follow protocol to ensure that queries are handled as efficiently and timely as possible and ensuring that there are no further glitches in future.
Our key objective is to resolve queries the first time around and thus, there shouldn't have been a need to request a senior manager; for that we're sincerely sorry.
We acknowledge our glitches and assure you that you will be able to enjoy world class entertainment without any further hassles going forth.
Warm regards
Girly
Best regards,
BB
Brendon B's updateReviewer Update
23 Feb 2017, 11:38Girly
I have just checked my DSTV account on the website and it says there is R841.24 due on the 2nd of March 2017!!!!!!! My payment made today lies there, but this would appear to not be for the year!!!
What in the name of all that is holy is going on!!!!! I honestly thought that this was now sorted out.
Does anybody know what is going on with this account? Girly if this is now not sorted out then I am not going to send these replies in private, but have them public, this is now silly. You should have my cell number and my email if you need to reply
BB
Brendon B's update23 Feb 2017, 11:38
Reviewer Update
Girly
I have just checked my DSTV account on the website and it says there is R841.24 due on the 2nd of March 2017!!!!!!! My payment made today lies there, but this would appear to not be for the year!!!
What in the name of all that is holy is going on!!!!! I honestly thought that this was now sorted out.
Does anybody know what is going on with this account? Girly if this is now not sorted out then I am not going to send these replies in private, but have them public, this is now silly. You should have my cell number and my email if you need to reply
DStv (MultiChoice)'s replyOfficial
23 Feb 2017, 16:05It is fixed, the account is on annual and only due 01/03/208. I will contact you tomorrow to explain your billing. Website yet to update hence it shows the amount due.
Regards
Girly
Best regards,
DStv (MultiChoice)'s reply23 Feb 2017, 16:05
Official
It is fixed, the account is on annual and only due 01/03/208. I will contact you tomorrow to explain your billing. Website yet to update hence it shows the amount due.
Regards
Girly
Best regards,
BB
Brendon B's updateReviewer Update
01 Mar 2017, 07:27Good Morning Girly
I have just phoned DSTV and the consultant informs me that the account is NOT on a yearly subscription. Please could you contact me regarding this account. This is now bordering on pathetic, is this honestly how you treat customers that want to pay a year in advance? And I am still waiting on your call as promised.
BB
Brendon B's update01 Mar 2017, 07:27
Reviewer Update
Good Morning Girly
I have just phoned DSTV and the consultant informs me that the account is NOT on a yearly subscription. Please could you contact me regarding this account. This is now bordering on pathetic, is this honestly how you treat customers that want to pay a year in advance? And I am still waiting on your call as promised.
DStv (MultiChoice)'s replyOfficial
01 Mar 2017, 12:48Good day
As per our telephonic conversation, we confirm that the billing on your account has been corrected and adjusted accordingly. Your account is fully paid up until 01/03/2018. We have emailed the updated statement.
Should you require any Further assistance, please do not hesitate to contact us.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply01 Mar 2017, 12:48
Official
Good day
As per our telephonic conversation, we confirm that the billing on your account has been corrected and adjusted accordingly. Your account is fully paid up until 01/03/2018. We have emailed the updated statement.
Should you require any Further assistance, please do not hesitate to contact us.
Thank you
Girly
Best regards,