KN
Kwanele N

1 reviews | Active since Jul 2016

06 Jul 2016, 06:34

Appalling service 4 months to get feedback on their own mess up!!!!

<p>So i got incorrectly billed for a service i didnt get,dstv kept billing and still is billing while i am offline.Called in March 2016 spoke to a Thokozile Tshabangu who confirmed the account will be cleared,then yesterday i called in 05-07-2016 spoke to Khanyisile Hlatshwayo who again promised to call me back and didnt!!! This is shocking,maybe one should consider moving to other Pay services this is unnacceptable.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jul 2016, 13:49
Official

Good day Mr Ngwenya

Thank you for bring this matter to our attention.

We currently investigating your billing query. Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

Kind Regards

Rupert