Appalling service

I am absolutely appalled by the pathetic service received from Multichoice. Every month I am debited an exorbitant amount even though I downgraded packages. I bought the DSTV explorer cash and the call centre insists I am on price lock and paying for the decoder. I cannot begin to explain the frustration when I call and get put through to everyone and then no one can help. Better still they put you on hold for over half hour and think it is okay. Pathetic service. So upset and irritated that people get treated this way.