Appalling Service

<p>I bought my explora in May and I still don't have access to catch up and box office services.I'm on a R89 payment plan,of which I paid when I got the device and paid for the package on 28 May. I've been calling almost everyday and been told different stories and I even took my divice to an agent but was told that I need to call JHB offices.My account was disconnected several times and my case escalated but no one has called . I've spoken to one of the Box office consultant on 28 June,her name is Mbali and said she'll call be back because the has been messup on my account,she'll try to fix it,I've been waiting since then and no one has called.Today I wake up to find out the my bank account was debited with R1100 of which I don't know what that amount is for. I want a refund not later than tomorrow. </p>