Appalling service

Good day.

I am appalled by the service I received today at Multichoice from a consultant named Mapule Manoane, I called in to activate a new Dpp decoder and the consultant was extremely rude, I was making remarks about the decoder whilst on the phone and she was so quick to tell me how she will hang up on me coz she's not obliged to help me. Confused as I was I asked her why she will hang up coz I wasn't even talking to her. I requested for the supervisor who introduced himself as Musa and she told me to hold with attitude the supervisor took the call and whilst on the call with the Supervisor I could still hear her at the background swearing and cursing. It is extremely disappointing that we pay so much and in return get such service from rude consultants. I would appreciate to hear what senior managers have to say about this. It's amazing how Multichoice is rated the best in customer service yet we get treated as if we don't pay for the services.

Regards Bongiwe