Appalling service

Experienced an issue with my decoder, on the first call to the call center, they talked me through numerous ways to try to reset...Which didn't work and meant I needed to take my decoder in. Having been through this before and knowing I would be expected to replace the decoder, I decided to purchase a new decoder from Makro as the call centre at multichoice advised it would be an immediate activation once purchased. When trying to register the new decoder, the Durban call centre was the most unhelpful and uninformative, they could not give me a reasonable explanation as to why they could not do what was needed, and kept asking me to try after an hour. After the THIRD hour, and fourth phone call (each of which lasted no less than 15mins), it seems my problem has finally been escalated, but still not resolved!