APPALLING SERVICE

So Friday we called DSTV to have our services upgraded to compact plus. Something happened and the agent suddenly had an error on their side and the services went off. Now I’ve been calling from Friday to today (Tuesday) about the same thing and my services are still not up. I call now and I get through to Thabang who takes me through the same process of troubleshooting the decoders. I tell him that still the services aren’t up. Thabang begins to suggest that the decoders might be faulty. I tell him I’m not playing that game. The decoders worked fine until we called to upgrade and after every agent we spoke to said the error was on DSTV system he wants to blame the decoders. So Thabang proceeds to work on it until it also gives him an error on their system and then he says he’s going to escalate it for me and would ask that I call back later. Can you imagine? Later when? How am I suppose to know when their system is fine. I tell him I want to speak to a supervisor because I need someone to call me back. Thabang also tells me that the people that have been helping me from Friday haven’t even left notes on my account. So Dumisani Radebe who’s the supervisor comes to the phone and he tells me that he will send and email to technical and call me back at twenty to twelve to make sure my services are up Today. I am waiting for his call. He promised on a recorded call to call me back. He better call back because I have a credit on my account and it’s the 5th day without service.