Appalling Service!

I called the Multichoice contact centre on Friday evening to have a new smartcard linked to my account. A consultant by the name of Refilwe Magopa took my call and the service rendered was Appalling! She did not listen to my request (assumed she know what I needed) which resulted in the call delaying unnecessarily. She was not interested in me as a customer and when I told that she is not listening to me, she had the audacity to ask me \Are you done?\" . She was rude and disrespectful. Consultants like her only tarnishes the company brand. Her supervisor, Ntombi Njoli spoke to me thereafter however had no empathy. She couldn't care less of my dissatisfaction and was just interested in resolving the matter and getting off the the phone. I asked for her manager (Ndumeso) to call me back, to date I have not received a call. Ntombi promised that she will listen to the conversation between Refilwe and I and revert back to me within 48hrs, I'm still waiting for her call. I'm disgusted in the calibre of staff which I had to deal with on Friday. The experience on Friday, left a bitter taste in my mouth!"