Appalling Service -

Call the call centre where you are asked to punch in your details to expedite the process only to be asked to repeat the details once an agent answers then they place you on hold for 30 - 40 sprints without giving to an update when all they have to do is correct an error that they made? In addition, there are never any team leaders/managers available EVER. If managers are, what appears to be afraid to speak to customers, then perhaps equip the first line of agents with enough to handle basic issues.