GN
Glen N
1 reviews | Active since Sept 2015
18 Sept 2015, 14:49
Appalling Service
I made a call to their Call Center at or about 09:30 on 02 July 2015 and the call was taken by Thandile Khanyile. As I was still in the process of explaining the reason for my call, the call got cut off and I was so infuriated having waited for all their voice prompts just to get to speak to a consultant.<br> <br> I sent them an email to [Email Removed] on 3 July 2015 at 14:41 requesting that this call be investigated and I be presented with the findings as she the agent (Thandeka Khanyile) claime to have NOT cut the call. To date (18 September 2015) I have not had any feedback.<br> <br> Their service is a true reflection of being the only service provider in their market segment.
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Replies (1)DStv (MultiChoice)'s replyOfficial
23 Sept 2015, 08:34Hello Glen Ncala,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply23 Sept 2015, 08:34
Official
Hello Glen Ncala,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
