Appalling Pricelock account mismanagement and Poor Customer service

I took a DSTV on Price lock in 2017 end of November. I have been debited for it. I received in sms 's in November 2018 advising me that my contract is coming to an end and I would be debited R0. 00 as of 31 December 2018. But on 30 November 2018, our services were Switched off. When I called DSTV to understand the consultant advised that I needed to make payment in order to access my service again as my contract on pricelock had ended. She advised that I had over R240+ credit available on my acount and I am therefore only required to pay an additional R235 in order to get my services back. I made Payment immediatly and my services were restored. I Then discovered that the Extraview was not working and I called them back, the call centre agent advised that I need to pay in R20 for the insurance on the singleview decoder. I mafe that Payment also immediatly after the call. On 1 December 2018 a debit of R559 went off my account. I reversed this Payment as I was advised to make a cash payment. I called DSTV contact centre again and the agent advised that she would escalate my call to the relevant Pricelock department who would get back to me. She said she could not see the reversal on her side. Fast forward to Friday, 28 December 2018, I called DSTV to query my account because it said I was owing R1000+ on my account, the agent advised that he would escalate my call to the Pricelock department Who would call me on Monday as the worked only from Monday to Friday.

I waited and the call never came, on 1 January 2019 my account was debited with an Amount of R1049, yet nobody from DSTV Price lock department has bothered to get back to me to resolve this issue.

I have recently just taken another decoder on Pricelock Which has not yet been installed because the installer has been fully booked, I have No further Desire to continue with it due to this appalling poor account management and Customer care. I had a ********** DSTV Price lock decoder issue earlier in the year that I managed to deal with, but this continued mismanagement of Customer accounts has left a bad taste in my mouth. They will call you to get business from you, but will not bother to resolve your issues.

They can come collect this new decoder on Pricelock, I have No interest of continuing with it as matters stand because I see issues arising with that too. It is still unwrapped in the delivery packaging. Return to sender. I am just over it.