Appalling Payment Service

DSTv services is appalling especially since we are in the mist of the pandemic. I search on simpler and faster ways of paying for the DSTv account on the website and noticed that all major banks are approved and this takes 24-48 hours to clear on the system. I then went ahead and paid using the Nedbank app on Sunday morning. Wednesday during the day I noticed error E16 on my TV screen and I went on the DSTv website where I was able to chat to one of your agents. I explained to them and they thought that maybe the account is not cleared from the bank. I even send proof of payment to the agent to show that the account was paid. Immediately while chatting to them, I contacted Nedbank and they assured me that the DSTv payment was cleared on the following day on a Monday. The agent tried several times to clear the error with no success. I then proceeded to DSTv branch in Amandasig and I explained myself to the agent assisting me. To my surprise, I was told to go to the bank and get a copy of proof of payment with a bank stamp together with a copy of an ID. I found that to be utter nonsense from the DSTv side as this was now creating unnecessary trip to the bank. Mind you, I was paying via the app as I thought I was making life simpler. I called Nedbank agent again and the were very surprised that DSTv were refusing proof of payment that was sent via email by Nedbank after I had paid the account with the app. It is shocking that we are subjected to such treatment as I had proof of payment in the first place. This proof of payment already has a reference number that DSTv can check if they want to. Is this the kind of nightmare I have to go though each and every month when I pay my account using the bank's app? It was even ridiculous when one your agents suggested that I would rather go pay in the shops so that the account clears same time. Could DSTv get their house in order as we are trying to make things easier by using the latest technology that is offered. I imagine having to go to the bank just to get a stamp on the proof of payment. It is for this reason that we use the bank's app to pay for services than to go directly to the bank and expose ourselves to the virus.