Appalling Multichoice/DSTV Service

I took a Price Lock Deal on an Explora Ultra that was to be delivered at Mt Frere in the Eastern Cape. That was as far back as the 8th February 2023 and up to now it has not been delivered. To my surprise I was told that the package was delivered to Olifaantsfontein in Pretoria. Clearly it was delivered to the wrong person at the wrong address. Nobody seems to be able to assist me at the moment. One has been sent from pillar to post since the 16th February. my ID No. is 790205 **** 086. Again on the 23rd February I was promised to no avail that the package would be delivered. Once again on the 28th February I was promised that the package would be made within 7 days but still it was never delivered. Finally on the 3rd March 2023, they called me to say the package would be delivered in 3 working days but that did not materialize as well. It is rather disappointing that exactly a month later nothing has been delivered. The less said about their customer care line and the people who attend those queries the better. I would advise everyone and to cut all ties with such a useless company. Disgusted