Appalling DSTV Service

March has been incredibly frustrating for my family and me. Could you please explain to me why I've had to call DSTV almost every other day to be reconnected despite making timely payments? I'm baffled as to why I'm paying for a service I have to constantly beg for. Without fail, every call I've made to DSTV this month has lasted no less than 15 minutes, all spent requesting reconnection for a service I've already paid for.

I made my payment on the 27th of February 2024, and provided proof of payment twice, once via WhatsApp and once via email (Ref ***1) Despite assurances from multiple consultants that the payment has finally been made, I still get disconnected.

I’ve been making calls since the 5th of March 2024 to date. Today (23/03/204) I was assured that my query has been escalated and again payment has been allocated. Once I receive my telephone bill for this month, I intend to request a refund for the expenses incurred from numerous calls made to be reconnected.