Appalling Customer Service -do your staff even know how to troubleshoot?

Customer Service is appalling! 1 of 3 decoders has been giving an error for a while now. Then randomly the 2nd one goes. Always different stories from different DSTV reps.We have been sent from pillar to post to attempt to fix and still to no avail. Only 1 DSTV agent in Manaba, KZN. Why? Have you seen the queues? Does anyone at the call centre even know how to resolve issues by troubleshooting? Are these employees trained? Always met with excuses!! Why do I pay exorbitant fees for DSTV subscriptions to constantly sit on the telephone with DSTV reps for extremely lengthy periods and then don't get issues resolved? Who is going to pay my phone bill? To top it off 2 X extra view were delinked after my call into the centre on Monday. Why? And now the Primary is not working either. What is going on?!?!?!?! And then today's DSTV representative tells me I don't have extra view and in a very unpleasant tone. She came across as though the delinking was my doing. If anyone should be irate it's us customers. Please can we get service from people who know what they are doing and at the very least sound pleasant on the other end. Sadly DSTV don't seem to mind losing more subscribers .... reports are depicting a substantial loss of revenue and subscribers. Try lay a complaint and you are given an email address!!! Why are our issues at DSTV not taken seriously? Why am I still having to sort out the same issue plus more issues 3 to 4 weeks down the line. Get your business together DSTV because I am almost out the door at this stage!!!!!