Appalling Customer Service

Terrible service from Multichoice / Dst, the consultants put you on hold for over 15mins then hang up without even resolving your issue. You call back and you hold to speak to an agent and find yourself in a similar situation where the consultant does the same thing.

I’ve been charged for a decoder that is no longer in use for the past couple of months, even after speaking to a consultant who confirmed on a recorded line that the inactive decoder had been disconnected and removed from my account. You write this review and I’ve been holding for 29mins now for a consultant who is meant to get me to speak to a manager, because she can’t resolve my issue.

This is appalling service to say the least.