Appalling Customer Service

On 20/06/23 I purchased a DSTV Streamer on the DSTV Website for a long standing premier package client who has 3 decoders & has paid her premiums every month . To date the streamer has not been delivered. We requested a refund & of course this was also ignored. We have been to the Cape Town office & the local Worcester agency on numerous occasions, AlI though the staff were polite & spent hours on the phone with the Sales department, promises were made but nothing materialised! I posted a review on this website 27/07/23 on 28/7/23 a lady called me think her name was Duduzile Mthembu promised to call back within a hour. Still waiting for that call!!!!! Surely R1299.00 is small change for a company so large?????