Appalling Customer Service

I have reported faulty decoders on 19 February 2025 and after a long struggle and to and from a DSTV Walk-in-center, and several call to DST Insurance, the replaced the decoders on the 27 February 2025. However, the new decoders are freezing and stalling and I had to follow the process once again. I have made contact with Either DSTV Insurance or DSTV Walk-in-center on nine (9) occasion either physically visiting the Walk-in-center or calling DSTV Insurance Offices. To date, I am still sitting with faulty decoders and despite promises made since 18 March 2027, no one has contacted me.