APPALLING CUSTOMER SERVICE

I signed up for a streaming premium package today however, I had difficulties getting channels afterwards. I spoke with 6 different people including the chat line and no one was able to figure out what the issue is. I sent proof of payment over to them they confirmed it and no one was able to get me connected so I can start watching. Tomorrow I will be going to in to the service centre hopefully they will be competent otherwise I need. a full refund. The chat advisor asked to sign up again when he can clearly see that there is a proof payment from the sign up page, as I was prompted to make payment from the sign up stage!?! Untrained staff that wasted 2 hours of my evening. I wasted airtime calling for absolutely nothing. I asked to speak with a manager and one of them told me there was no manager on site. I need my full refund from MultiChoice. They are employing people who DO NOT KNOW WHAT THEY ARE DOING, PEOPLE WHO ARE UNINTERESTED. YOU CAN HEAR FROM SOMEONE'S TOME WHETHER THEY ARE EAGER TO HELP OR NOT. THEY ALL SOUNDED LIKE THEY COULD BE DOING SOMETHING BETTER WITH THEIR TIME. ONE OF THEM, KELVIN I THINK HUNG UP ON ME!!!!