Appalling customer service

My nightmare started when I started experiencing poor signal. Their help desk wasn't so helpful how ironic all I have been receiving from them was steps to follow to try and improve the signal which didn't help or otherwise I must disconnect the decoder and take it to the nearest Multichoice agent which is not so near why would their customer agents care about that. Eventually on the 16th December out of sheer frustration I sent an email through to cancel my subscription which they acknowledge but it couldn't be cancelled immediately due to the subscription being paid in full for the month the cancellation will be activated for the 28th December. Now that I made my intention known of cancelling my subscription I could suddenly view all the channels I couldn't view. I then sent an email through on the 19th December for my subscription to be reinstated which was acknowledged by their fresh desk to my dismay on the 28th my subscription was cancelled I sent an email through their help desk and I phoned spoke to Ntokozo to activate my debit order Multichoice can listen to that telephone conversation she confirmed that she has actioned my request which she never did as I have received an sms advising me that I must pay R535 to reconnect because my account is in areas. What incompetence Multichoice has taken it to another level. These are some of the names that I have dealt with since the 27th November 2019 to date Katleho Mahoa/Ntokozo/Clara Photwane/Ditsheneto Mpasi/Demi Heibner and Cebisile Khuzwayo. Multichoice even sent my me their customer review survey and I didn't hold back about what I think of the service I have received from their help desk their senior customer relations person didn't even bother to call me to understand where all my answers were based on. Why would they care they are a monopoly without competition they do as they like disregarding customers.