appalling customer service

DEspite numerous letters and phone calls and even driving nearly 50 km to make a personal complaint at your Randburg office you persist in posting the magazine to my street address, which is a farm property where post is delivered at best every 6 weeks and is just dropped at the gate where it blows away, gets rained on, or is ******. Why can you not send it to my post office box as i have asked you time and again over the last 3 years?