Appalling Customer Service

Our account was on the 30th. We then encountered a problem with our network connection. We the called multichoice and spoke to Nelisiwe. Who tried to connect us with no avail, as it kept on saying the secondary was not connecting with the primary decoder.

We then went to get KG number ********** . Registered as Poppi's DSTV in Dobsonville. He claimed he sorted out the problem, only to discover that he made the secondary decoder to work, but the primary is not working. It says our account is in arrears, after it says it needs settings. Error 136. To think we paid for a call out fee for an appalling service. We have been calling him with no avail if not he ignores our calls, and we wonder why we prefer dealing with whites as they know what service delivery is. DSTV must stop giving people who lack customer service to get contract with them. As now multichoice is the one responsible for sub contracting with imbeciles who lack in customer service. 2days in and I'm not happy with multichoice