Appalling customer service

Good day It's been two weeks since my explora been giving me problems. I am HIGHLY DISAPPOINTED at the turn around time on Twitter with regards to assistance and non knowledge of how to recommend solutions. My explora isn't recording, rewinding, fast forwarding, NO Catch up NO Box Office, I get a PG BLOCKED ERROR coming on my screen and a Disk Full Error despite having rebooted, troubleshooting and contacting your call center. I am a Premium customer and this has been 2 of the most painful weeks with DStv. I need a special unit technician who's got more access and knowledge than that of customer agents to RESOLVE THIS ISSUE. My number ********** 436