1 reviews | Active since Mar 2011
Appalling customer service
I had a booking for Tuesday the 1-09-2015 for one of their technician's to come out to my residence as I have a problem with reception after the same store gave me a new PVR DECODER on the 29-08-2015, I spent the whole day waiting for them till I decided to call the store at 15:31 to find out if the appointment was still on, I got through to a Jessica who promised me that a technician is still on his way which never happened, this morning I spent over 15 minutes wanting to find out what happened and if someone will be sent only to be told by their supervisor Suzette Van Coller that Jessica tried calling me at 3 pm yesterday and I didn't answer my phone, she then emailed me photos of my complex which her technician took as proof that they came yet the same photos clearly shows that he came much later In the evening as he used his flash, further more she then told me that her boss said I should go and find another installation company because I was being difficult as they will not assist, now Im still stuck with a service I can't use, yet my debit order went through successfully, is this your definition of providing excellent customer service.
Dear Nomasondo
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Nomasondo
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,