Appalling and ********* service by MultiChoice

Sometime in January, I received an e-mail promo from MultiChoice about the R599 deal to upgrade from the Compact to the Premium package until end of March. I then called (on 31 January, I think) to accept / activate the offer. I was charged a R152.13 pro rata fee as my debit date is the 25th of each month. Lo and behold, on the 26th of February, my bank account was billed R897.76 (full premium package fee I think!) instead of the accepted R599 special.

I called the contact centre to query this and was assured that the R298.76 over billed amount will be credited into my account for the next billing.

On 26 March, my account was billed the normal Compact package amount as the special would have come to an end.

It's been a really frustrating 2 weeks trying to get my money back as every consultant I chat to, promises me that my query is escalated to the billing department and I'm always promised that I will be sent an e-mail or called with an update to my query.

I am really upset over this appalling service by MultiChoice and am seriously contemplating terminating my account if this is how they treat their customers.

I would appreciate a speedy resolve to my query if anyone at MultiChoice sees this review and/or even bothers to respond.