Appalling and poor customer service

I recently found out that there has been ********** activity on my dstv account. I discovered that there are 4 decoders under my name that I do not know of and I only have 1 decoder at my house. Someone who alleges to be my husband called and added the decoders and changed my package to premium. It has been over 3 weeks now that me account is suspended and I have been calling multichoice almost daily if not going to the walkin centres. I last went to Randburg offices where I was told to submit my ID and affidavit andbthe matter will be investigated and solved in 48 hours. It's been 5 days and still there is nothing and when I call I am being sent from pillar to post. This morning I called again and spoke to a lady by the name of Lerato who was rude and sounded hungover who then decided to hang up on me with out assisting me.

Frustrated does not evwn bwgin to describe how I feel because I do not understand how so much activity can take place on my account without multichoice verifying the activities with me the account owner. Does multichoice do stuff without a proper security check and believe every Tom, **** and Henry that is in possession of my details.

Can someone contact me with a way forward because I did not authorise any of the activities that took place and I am now stuck without a tv.