Appalling and Diabolical manner through which Multichoice DStv has dealt with my query for the past 3 months.

I had been querying the data allocation I have subscribed for with Multichoice for over 3 months now. Thry have ****med me of 75GB data day and 75GB data night allocation ÷ of 25GB data daily and night allocation for 3 months from.the month of September 2022. To my shock, on I was told beginning of November 2022 that they missed loading night time data allocation for the month of October 2022 🤔. Multichoice DStv internet was running a promo before end of August 2022, with an offer of double data for a period of 3 months if taken before the end of August 2022. To my suprise when I called to enquire their consultants always told either 'they will fix my query or they do not know anything about double data promotion...'. The last consultant that phoned me from my moblie number by the name of Gugulethu (surname withheld but known by me) promised me to revert back to me more than a week ago, instead another of their unhelpful consultants phone me lastweek Wednesday if it was not Thursday, only to tell me that they are determined to resolve into totality my query, which they haven't done so to date. I have never defaulted with subscription payments, they debit my bank account on the 6th of every month since September 2022 and they do not default in that regard. I am utterly dissapointed with Multichoice and for that matter they even tried to sow confusion and stress towards my family, by stating that there's someone using an iPhone but that person is using A20 Samsung mobile device. Finally, I do not think that any one from Multichoice DStv has any idea on how much stress and straim they have caused in my family.